Campus Location: Main Campus (Galloway)

Department: Campus Public Safety

Salary Range: $48,830.38 - $55,452.49

Salary Information: Based on NJ Civil Service Commission regulations and is accompanied by an extremely competitive University benefits package

Work Hours: 40 hours per week

Brief Job Overview/Summary

Under direction of the Supervising Public Safety Telecommunicator or other supervisory official in a 911 Call Center in a State College, receives and responds to telephone and/or other electronic requests for emergency assistance including law enforcement, fire, medical, or other services; gathers essential information and dispatches the appropriate unit(s) to response sites; performs other related duties as required.

Descriptions of Essential Duties/Responsibilities:

• Receives and responds to a variety of emergency and non-emergency services and complaints
• Promptly determines the type of emergency service or action required and responds accordingly
• Monitors and dispatches appropriate emergency response providers such as police, fire services, emergency medical services and hazardous materials response teams
• Utilizes radio, telephone, computerized or other electronic equipment to dispatch specific law enforcement, fire and/or medical assistance units to the scene of an emergency
• Obtains, verifies, assesses and records all necessary information to best assist the caller
• Operates automatic number identification (ANI), automatic location information (ALI), telecommunications devices for the deaf (TTY/TDD) and/or other electronic equipment to obtain and verify required data
• Monitors fire and burglar alarms and alarm systems for campus buildings; dispatches appropriate unit(s) to the site when necessary
• Activates emergency alert systems such as bells, sirens, beepers and tone activated devices
• Accesses foreign language interpreter service for non-English speaking callers
• Provides first aid or CPR instructions to stabilize the medical condition of a person or people until the arrival of professional medical assistance
• Gives precautionary instructions and advice to help ensure personal safety and/or minimize the loss of property pending the arrival of police, fire or other assistance in nonmedical emergencies
• Refers non-emergency situations to other appropriate public or private agencies
• Relays information and/or instructions to field units via radio or mobile data terminal
• Utilizes video display terminal or computer oriented or radio equipment to receive, monitor, record, summarize and/or transmit data relating to the emergency
• Maintains and facilitates communication with responding units by receiving and relaying confidential information to authorized personnel
• Answers questions about routine regulations and policies
• Receives and answers telephone, radio and video display inquiries of the NCIC and the SCIC for the law enforcement agencies of the State
• Maintains and updates records and files in the NCIC, SCIC and other database systems
• Prepares and maintains essential records and files
• May inspect fire alarm and circuit indicator panels to determine whether they are functioning properly
• Inspects and makes minor adjustments and/or repairs to communications and related equipment
• Will be required to learn how to utilize various types of electronic and/or manual recording and information systems used by the agency, office or related units

Required Qualifications

• High school diploma or equivalent
• One (1) year of experience in work involving the receiving, transmitting, and relaying of video display and/or radio messages, and in the receiving, relaying, and recording of complaints and requests for emergency assistance which shall have included the use of video display, data processing, automatic number identification, automatic location identification, switching equipment, or other computer-oriented equipment.
NOTE:
Appointees to positions at Public Safety Answering Points and at some Public Safety dispatch Points must have achieved training and certification by the Office of Emergency Telecommunications Services (OETS) in the Department of Law and Public Safety as required by NJAC 17:24-2 and NJAC 17:24-3.

Preferred Qualifications:

• New Jersey driver’s license.

Knowledge, Skills and Abilities:

• Knowledge of methods for operating communications systems
• Knowledge of procedures used for emergency medical treatment
• Knowledge of information required for documenting emergency situations and calls
• Knowledge of emergency, medical, fire, police and other emergency terminology
• Knowledge of the procedures for dispatching emergency and nonemergency equipment and personnel
• Knowledge of safety, security and emergency management procedures and guidelines
• Knowledge of procedures for investigating and resolving complaints
• Ability to operate automatic location identification (ALI), automatic number identification (ANI) and other communications equipment in a complex communications program
• Ability to answer voice and TTY/TTD (telecommunications devices for the deaf) telephone calls received from the public
• Ability to operate a Computer Aided Dispatch (CAD) system
• Ability to provide clear instructions and guidance to callers in emergency and non-emergency situations
• Ability to clearly and accurately relay instructions and questions
• Ability to obtain and analyze facts to reach logical conclusions
• Ability to read and discern visual images on a variety of media
• Ability to organize assigned communications work and develop appropriate work methods according to established procedures
• Ability to establish priorities and pass on information as needed
• Ability to calmly and effectively interact with people in difficult situations
• Ability to work both independently and as part of a team
• Ability to understand, remember and carry out oral and written instructions
• Ability to collect information from both English speaking and non-English speaking individuals
• Ability to prepare and maintain essential records and files
• Ability to maintain confidentiality of acquired information
• Ability to learn how to utilize various types of electronic and/or manual recording and information systems used by the agency, office or related units
• Ability to read, write, speak, understand and communicate in English sufficiently to perform the duties of this position
• American Sign Language or Braille may also be considered as acceptable forms of communication
• Persons with mental or physical disabilities are eligible if they can perform essential functions of the job with or without reasonable accommodation. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible

Screening Information:
Screening of applications begins immediately and will continue until the position is filled.

How to Apply:
To apply please visit https://employment.stockton.edu or click the "Apply" button.

SAME APPLICANTS: If you are applying under the NJ “SAME” program, your supporting documents (Schedule A or B), must be submitted along with your resume by the closing date indicated above. For more information on the SAME Program visit their Website at: https://nj.gov/csc/same/overview/index.shtml , email:  CSC-Same@csc.nj.gov, or call 609-292-4144, option 3.

In accordance with P.L. 2021, c. 465 and P.L. 2021, 466, the SAME Program was established to enable New Jersey State agencies to hire, promote, retain, and advance qualified individuals whose physical or mental impairments impact their abilities to participate in the hiring and promotion process for non-competitive and unclassified titles within the State workforce. This program uses a fast-track process that permits people who are eligible for the program to request that the State appointing authority schedule with them a good faith interview. Individuals applying for non-competitive or unclassified positions under this program should contact us to determine if they are eligible for the fast-track hiring process. 

Only electronic documents will be accepted. Please complete the online application and include three professional references in addition to the following required documents. All required documents (Microsoft Word of PDF) must be submitted in order for your application to move forward. 

• A letter of interest describing qualifications and accomplishments
• Current resume