Campus Location: Main Campus (Galloway)

Department: IT Help Desk Services

Salary Range: $62,164.35 - $70,779.32

Salary Information: Based on NJ Civil Service Commission regulations and is accompanied by an extremely competitive University benefits package

Work Hours: Wednesday-Sunday 8AM-4PM

Brief Job Overview/Summary

Under the coordination of a Professional Services Specialist 2 or higher supervisory officer in the Information Technology Services area, this position is responsible for providing technical support to the campus community, for all University related activities, by answering questions and solving problems related to computer hardware, computer operations, software utilization and installation, and network access.

Descriptions of Essential Duties/Responsibilities:

• Maintains a positive and professional relationship with Faculty, Staff, and Students.
• Provides advance technical Help Desk assistance to the members of the campus community while documenting and monitoring Help Desk requests until the problem is resolved or turned over to another division for resolution.
• Provide technical support for executive leadership and high-profile events.
• Installs, configures, backs-up, and repairs PC hardware and applications, operating systems, and network connections.
• Works with other departments on equipment and software installation and makes recommendations for equipment upgrades or installations based on historical and statistical data.
• Develops, deploys, and maintains workstation deployment, management, and configuration workflows essential to Help Desk operations.
• Develops scripts, workflows, software procedures, and documentation regarding Help Desk operations and procedures.
• Install, configure, support, and perform maintenance activities on clients and servers consisting of multiple operating systems to support campus operations.
• Provides training and mentors the student assistants in Help Desk support procedures and operations.
• Develops and delivers training, both scheduled and on-demand, to support the pedagogical needs of Faculty, academic pursuits of Students, and the business functions of University Staff.
• Assist in developing and establishing procedures and practices that ensure the reliable and efficient operations of the Help Desk and other technical support units within Information Technology Services.
• Assist with training and assessing performance of the ITS Help Desk Student Staff members.
• Other Duties as Assigned

Required Qualifications

• Graduated from an accredited college with a bachelor’s degree.  Years of applicable work related experience can be used in substation of an accredited degree.
• Knowledge of current principles and methodologies in the Computer Science field.
• Experience with working in a customer service focused environment.
• Knowledge of current and past Microsoft Operating Systems, common enterprise software suites, and their operation.
• Experience with Microsoft administrative technologies (ex: Windows Server, Active Directory, PowerShell, etc.)
• Must have the ability to lift 25 lbs. and either have a valid NJ driver's license or the ability to obtain one.

• NOTE: Applicants must meet one of the following or a combination of both experience and education. Thirty (30) semester hour credits are equal to one (1) year of relevant experience.
• Six (6) years of professional experience in one or more combination of the following: data processing, installation and maintenance of application programs, technical support, and/or design and preparation of programs.
OR
• Possession of a bachelor's degree from an accredited college or university; and two (2) years of the above-mentioned professional experience.
OR
• Possession of a master's degree; and one (1) year of the above-mentioned professional experience.
• NOTE: "Professional experience" refers to work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the authority to act according to one's own judgment and make accurate and informed decisions.

Preferred Qualifications:

• Experience with configuring, deploying, and maintaining enterprise application servers.
• Experience with workstation deployment, update, and management tools such as WDS, MDT, SCCM, WinPE, and MDM (JAMF/Intune).
• Knowledge of networking principles and fundamental skills related to configuring and troubleshooting network endpoints.
• Possess, or have the ability, to gain the industry recognized certification for hardware and software, CompTIA A+, within 90 days after the start of employment.

Screening Information:
Screening of applications begins immediately and will continue until the position is filled.

How to Apply:
To apply please visit https://employment.stockton.edu or click the "Apply" button.

SAME APPLICANTS: If you are applying under the NJ “SAME” program, your supporting documents (Schedule A or B), must be submitted along with your resume by the closing date indicated above. For more information on the SAME Program visit their Website at: https://nj.gov/csc/same/overview/index.shtml , email:  CSC-Same@csc.nj.gov, or call 609-292-4144, option 3.

In accordance with P.L. 2021, c. 465 and P.L. 2021, 466, the SAME Program was established to enable New Jersey State agencies to hire, promote, retain, and advance qualified individuals whose physical or mental impairments impact their abilities to participate in the hiring and promotion process for non-competitive and unclassified titles within the State workforce. This program uses a fast-track process that permits people who are eligible for the program to request that the State appointing authority schedule with them a good faith interview. Individuals applying for non-competitive or unclassified positions under this program should contact us to determine if they are eligible for the fast-track hiring process. 

Only electronic documents will be accepted. Please complete the online application and include three professional references in addition to the following required documents. All required documents (Microsoft Word of PDF) must be submitted in order for your application to move forward. 

• A letter of interest describing qualifications and accomplishments
• Current resume