Stockton University is ranked among the top public universities in the Northeast with more than 160 undergraduate and graduate programs, as well as continuing education opportunities. The University, one hour from Philadelphia and two hours from New York City, offers unique living and learning environments throughout southern New Jersey, including the 1,600-acre Galloway campus in the Pinelands National Reserve and Stockton University Atlantic City, located in the University District, just steps from the beach and the iconic Atlantic City Boardwalk. Additional locations include Hammonton, Manahawkin and Woodbine. As a public university, Stockton provides an environment for excellence to our student body through an interdisciplinary approach to liberal arts, sciences, and professional education. Founded in 1969, Stockton held its first classes in 1971. The University’s commitment to a welcoming and vibrant community makes Stockton a great place to learn and work! Learn more about the many reasons to choose Stockton at www.Stockton.edu.
Faculty and Staff are committed to support Stockton University’s strong student-centered vision and mission.
This is an in-person on campus, non-remote position. The University has implemented a program allowing employees to work from home one day a week. Participation is subject to Divisional Executive approval depending on operational need.
TES - ITS Help Desk
- Galloway, New Jersey
- Information Technology Services
- Temporary (TES)
- Opening on: Sep 2 2025
Campus Location: Main Campus (Galloway)
Department: IT Help Desk Services
Salary Range: $21.00 per hour
Work Hours: 35 hours per week
Brief Job Overview/Summary
Under the coordination of a Professional Services Specialist 2 or higher supervisory officer in the Information Technology services area,in both, this position is responsible for providing technical support to the campus community, for all University related activities, by answering questions and solving problems related to computer hardware, computer operations, software utilization and installation, and network access. Work days and hours will vary depending on University needs but will require a Saturday 8am to 4pm shift.
Descriptions of Essential Duties/Responsibilities:
• Maintains a positive and professional relationship with Faculty, Staff, and Students.
• Provides technical Help Desk assistance to the members of the campus community.
• Consults with users and other Information Technology Service personnel to resolve problems reported to the Help Desk.
• Installs, configures, backs-up, and repairs PC hardware and applications, operating systems, and network connections while documenting the hardware and software configuration as needed.
• Assists faculty, staff, and students with connecting their devices to University related services such as WiFi and email.
• Works with other departments on equipment and software installation and makes recommendations for equipment upgrades or installations.
• Ability to work a flexible schedule to support institutional events and cover various support requests as assigned by the Associate Director of the IT Help Desk Services or a designated supervisor.
Required Qualifications:
• Knowledge of current principles and methodologies in the Computer Science field.
• Knowledge of current operating systems and productivity applications.
• Familiarity with troubleshooting common productivity software suites.
• Familiarity with common software suites, their deployment, and operation.
• Ability to learn new technologies to provide IT support for University operational needs.
• Must have the ability to lift 25 lbs. and either have a valid NJ driver's license or the ability to obtain one.
Preferred Qualifications:
• Experience with Microsoft administrative technologies Azure, Endpoint, and Intune.
• Experience working within a customer service environment.
• Experience working in an enterprise client/server environment.
• Possess, or have the ability, to gain the industry recognized certification for hardware and software, CompTIA A+, within 90 days after the start of employment.
Screening Information:
Screening of applications begins immediately and will continue until the position is filled.
How to Apply:
To apply please visit https://employment.stockton.edu or click the "Apply" button.
Only electronic documents will be accepted. Please complete the online application and include three professional references in addition to the following required documents. All required documents (Microsoft Word of PDF) must be submitted in order for your application to move forward.
- A letter of interest describing qualifications and accomplishments
- Current resume
Please note:
- Stockton University is an equal opportunity institution. Pursuant to Title IX of the Education Amendment of 1972, Stockton University prohibits discrimination on the basis of sex (including, but not limited to the prohibition of sexual misconduct and relationship violence, sexual assault and harassment) in all of its educational programs and activities. The University provides reasonable accommodations as appropriate. An applicant may request a reasonable accommodation for any part of the application and hiring process by contacting Bart Musitano, Manager for University Pensions and Benefits within the Office of Human Resources (Main Campus, J-115) at 609-652-4384, Monday-Friday between 8:00am - 5:00pm
- All offers of employment are contingent upon a favorable background check, which may include social intelligence from a consumer reporting agency.
- In accordance with the New Jersey First Act P.L. 2011 c.70, effective September 1, 2011, new public employees (faculty exempt) are required to obtain New Jersey residency within one (1) year of employment. Applicants must meet the requirements listed.
- Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crimes Statistics Act (Clery Act), prospective employees may access Stockton’s Annual Security and Fire Safety Report (ASFSR) at https://www.stockton.edu/police/crime-statistics.html. The ASFSR contains the previous three years of reported Clery Act crime statistics, fire safety information and information regarding campus and personal safety. Paper copies of the report are available at the Stockton University Police Department, building 71, 101 Vera King Farris Drive, Galloway Township, NJ, or call 609-652-4390, to request that a copy be sent via postal mail.
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